FAQs

We’ve answered the most common questions below to help you shop with confidence.

If you need further assistance, feel free to contact us at info@velavio.co

Orders & Shipping

✔️ How long does delivery take

We offer fast delivery. Orders are typically delivered within 5–8 working days after dispatch.

✔️ Do you provide order tracking?

Yes. Once your order has been dispatched, you’ll receive a tracking link via email to monitor your delivery.

✔️ Do you ship internationally?

Currently, we primarily serve customers within the USA, Australia and UK. For international inquiries, please contact us at info@velavio.co

Returns  Policy

✔️ What is your return policy?

You can return your item within 30 days of delivery if it’s unused and in original condition.

To initiate a return, contact us at info@velavio.co

Product & Quality

✔️ Are your products made from genuine leather?

Yes. We use high-quality genuine leather designed for durability and long-term use.

✔️ Will the leather change over time?

Yes — genuine leather develops a natural patina, giving each product a unique character over time.

✔️ How should I care for my leather product?

Keep your product away from excessive moisture and clean it with a soft cloth.

Occasional leather conditioning will help maintain its quality and appearance.

✔️ Are your bags suitable for work and travel?

Absolutely. Our designs combine functionality and style, making them ideal for both professional and everyday use.

Payments & Security

✔️ Is my payment secure?

Yes. All transactions are processed through secure, encrypted payment gateways to ensure your safety.

Support

✔️ How can I contact you?

You can reach our support team anytime at info@velavio.co

We aim to respond within 24 hours.

Still need help?

If your question isn’t listed above, feel free to contact us directly.

We’re here to ensure you have the best possible experience with Velavio